Healthcare organizations send millions of documents every day — patient statements, explanation of benefits (EOBs), billing notices, appointment reminders, lab results, and more. Every one of these communications may contain protected health information (PHI), which means they must comply with HIPAA regulations. Failure to properly secure printed and mailed communications can lead to data breaches, […]

Why HIPAA-Compliant Mailing Still Matters in a Digital World With so much communication happening electronically, it’s easy to assume physical mail is becoming obsolete. But for healthcare providers, billing departments, and patient communications teams, mail is still essential—and highly regulated. From explanation of benefits (EOBs) to billing statements and patient notices, organizations are required to […]