Technical Support

I'm getting an error when attempting to install the Add-In into my Word 2007(see details below). I noticed that it never asked me to login with my Postal Methods account as indicated in step 5 of the installation instructions. I also tried running the installation file as administrator. I've also tried uninstalling, rebooting and reinstalling.

I am purely in the testing phase but I have noticed that sometimes when I send a postcard and then pull down the PDF the postcard includes the address and stamp and sometimes it does not. But there is no rhyme or reason as far as I can tell. Any help on this? I can send in an example of each if necessary.

So we sent out thousands of letters and started getting some of them returned as undeliverable. It turns out that postal methods changed the address. In one example we sent the address:

PO BOX 543
BOSTON MA 02199
UNITED STATES

and postal methods change this to:

PO BOX 170731
BOSTON MA 02117-0961

it deleted the country as well.

Why is this happening?

Is there a limit on the amount of letters that can be submitted for mailing. We plan to use your service to send hundreds of letter in one day. Will this be possible?

Hi,

We are trying to send large Pdf file of size 4Mb. But it is throwing exception.

We are using sendLeterAndAddress method. It is working for small files.
Please let us know how should we proceed in this case ?
Should we first upload a file using UploadFile method ?
If yes, how should we use uploaded file in sendLeterAndAddress method ?
Please try to reply ASAP

Thanks in advance.

We know there are three options for setting workmode - "Development", "Production" or "Default"
We want to know which version of sendLetterAndAddress method should we call to set Workmode
or How to set workmode when using sendLetterAndAddress method ?

NOTE: We are using postalmethods8_jdk1.5.jar file.
Thanks in advance.

We are using postalmethods in our product. We want to download envelope file associated with a letter.
Can you please tell us the method name to do so?.
Also, it would be great if you give some example.

Hi-

I'm just having a first look at PostalMethods' API, and I was wondering how the HTML/CSS is rendered into printed copy. Is there a particular library you use to create the printed version from HTML and CSS?

Thanks,

-Mike

Hi,

I'm developing an Android application and ran into a problem while using the SendPostcardAndAddress method. I'm making http post requests to send postcards, without using the Postal Methods Java Toolkit, but for some reason I'm not able to get it working.

You can check out the url of the test http post request I make by accessing this text document:

Hello,

I am able to send letter using the code provided in http://www.postalmethods.com/resources/samples/java by the method sendLetterAndAddress(desc, letterContent, address). Here, to create an instance of LetterContent we need to pass the file name (exact path) as a parameter. Instead of passing the file name as a parameter, Is there any api which accepts the the file content as a string?