Status Codes

Letter Sending Status Codes

Code Name Description
During Processing
-900 Received Letter was received and queued for processing
-910 In Process Letter is being processed. Processing may take a few hours.
-990 Not enough funds available Attention Needed. The account does not have enough funds to process the letter. If additional funds are added in the Account section of the Control Panel within 72 hours, the letter will continue being processed immediately thereafter.
-995 Waiting For Delivery Letter was processed and is waiting to be dispatched to the postal agency. This may take up to one business day.
Successful Statuses
-1000 Completed: successfully delivered to the postal agency Letter is now in the postal stream.
-1002 Completed: successfully completed in "Development" work mode Letter handling is complete, but the letter will not be physically processed or delivered to the postal agency.
Error Statuses
-1005 Actively canceled by user Failed: delivery was actively canceled by the user
-1010 Failed: no funds available to process the letter Account does not have sufficient funds to process the letter.
-1016 Failed: Provided address does not contain the destination country Recipient's address does not contain the destination country.
-1018 Failed: Provided US address cannot be verified US addresses must be verified by CASS and DPV. Make sure the address provided contains all address details
-1025 Failed: a document could not be processed Verify that you can view your document locally. If the document appears OK, contact technical support
-1045 Failed: an address could not be extracted from the document Verify that the address is correctly positioned
-1065 Failed: too many sheets of paper The letter contains more sheets of paper than may be inserted into the selected envelope. For example, a No. 10 envelope may hold up to 8 sheets of paper.
-1099 Failed: Internal Error Processing failed due to an internal error. Contact technical support

Web Service Result Codes

Code Name Description
(Number larger than zero) ID The unique identifier of an item in the system. May be subsequently used for any query or action on a specific item (e.g., letter).
-3000 OK Successfully received the Web Service request
-3001 This user is not authorized to access the specified item  
-3002 User was actively blocked This user was actively blocked by PostalMethods. Please contact support@postalmethods.com for more details
-3003 Not Authenticated Username does not exist or username and password do not match
-3004 The specified file extension is not supported The extension specified in FileExtension is not a Supported file type.
-3010 Rejected: no funds available to the account Your account does not have the necessary balance to process your letter. Check your balance and purchase a new prepaid card.
-3020 Rejected: file specified is currently unavailable The requested PDF is currently unavailable. Possible causes: (1) file is still being processed; (2) file was deleted due to enhanced privacy settings; (3) file was deleted due to age limitations
-3022 Cancellation Denied: The letter was physically processed and cannot be cancelled It is not possible to cancel the letter delivery because the letter was already processed and queued for delivery to the postal agency
-3113 Rejected: city field contains more than 30 characters The city property is limited to 30 characters
-3114 Rejected: state field contains more than 30 characters The state property is limited to 30 characters
-3115 Warning: no data was returned for you query Your query did not return any results
-3116 Warning: the specified letter is unavailable The specified item ID does not exist in the system
-3117 Rejected: Company field contains more than 45 characters The country property is limited to 45 characters
-3118 Rejected: Address1 field contains more than 45 characters Field Address1 is limited to 45 characters
-3119 Rejected: Address2 field contains more than 45 characters Field Address2 is limited to 45 characters
-3120 Rejected: AttentionLine1 field contains more than 45 characters Field AttentionLine1 is limited to 45 characters
-3121 Rejected: AttentionLine2 field contains more than 45 characters Field AttentionLine2 is limited to 45 characters
-3122 Rejected: AttentionLine3 field contains more than 45 characters Field AttentionLine3 is limited to 45 characters
-3123 Rejected: PostalCode/ZIP field contains more than 15 characters Postal Code / ZIP field is limited to 15 characters
-3124 Rejected: Country field contains more than 30 characters Country field is limited to 30 characters
-3125 Only account administrators are allowed access to this information This information may be accessed by account administrators only
-3150 General System Error Contact technical support
-3500 Warning: too many attempts were made for this method Accessing status methods is limited to once every six seconds
-4001 The Username field is empty or missing Username is a required field. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you're using. Contact technical support for further assistance.
-4002 The Password field is empty or missing Password is a required field. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.
-4003 The MyDescription field is empty or missing Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Please post your code on our forum for further assistance.
-4004 The FileExtension field is empty or missing FileExtension is a required field. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.
-4005 The FileBinaryData field is empty or missing FileBinaryData is a required field. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Please post your code on our forum for further assistance.
-4006 The Address1 field is empty or missing Address1 is a required field. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Please post your code on our forum for further assistance.
-4007 The City field is empty or missing City is a required field. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.
-4008 The Attention1 or Company fields are empty or missing At least one of either Attention1 or Company fields must contain a value. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.
-4009 The ID field is empty or missing ID is a required field. ID should contain the ID of the letter you querying about. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.
-4010 The MinID field is empty or missing MinID is a required field. MinID should contain the ID of the first letter in the range you querying about. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.
-4011 The MaxID field is empty or missing MaxID is a required field. MaxID should contain the ID of the last letter in the range you are querying about. Please make sure that you did not send a null string. If it is missing, the problem might be caused by the SOAP package you use. Contact technical support for further assistance.