Add-in Does Not Show In The Ribbon And Is Disabled

Symptoms

  • In the Mailing tab, the Finish & Merge button is grayed-out or the Send Letters via PostalMethods does not appear in the Finish & Merge list
    Word Add-in - Troubleshooting - Reactivate Add-in - Finish and Merge Grayed Out
  • In the Add-in Management section, PostalMethods Word Mail Merge Add-In
    Word Add-in - Troubleshooting - Reactivate Add-in - Add-in appears in Disabled application


Solution

  1. In Word 2007, click the Microsoft Office Button Word Add-in - Troubleshooting - Microsoft Office Button
  2. Click the Word Options button
    Word Add-in - Troubleshooting - Word Options
  3. In the categories pane, click Add-ins and in the Manage box, click Disabled Items, and then click Go
    Word Add-in - Troubleshooting - Reactivate Add-in - Manage disabled applications
  4. Select the add-in and click Enable
    Word Add-in - Troubleshooting - Reactivate Add-in - Enable applications
  5. Click Close