FAQ

What can I use PostalMethods for?

 

How do I send a letter?

You can submit messages by either one of the following methods:

Use a simple web form: Log in to the Control Panel Web Form, fill in the recipient and return addresses, write the content of the letter.  Quick and easy!

Simply send an email: Send an email with your letter as an attachment as explained in our Email Delivery section.  Don’t forget you must use the proper format that includes the address in the correct location on the letter.

Directly from your own application: Set the customer’s email address to go to send@letter.postalmethods.com or program a script to submit a message through our API, as explained in our Quick Start guide.

Directly from these widely used applications: You can efficiently send letters by integrating PostalMethods to the following applications and services: Salesforce, QuickBooks and QuickBooks Online, Microsoft Office Accounting, SAP R/3, Google Docs, Microsoft Dynamics CRM, Zoho Invoice and more.

How quickly are letters delivered (turn-around time)?

Letters are transferred to a postal distribution center once a day Monday through Friday. All documents are transferred at about 7:30 am CST, so mail submitted before that time will be processed that morning.  After we print, fold, insert and send USPS, it generally takes 3-7 days depending on the location.  International mail can take up to 2 weeks for delivery.  All mail originates out of Fort Worth, Texas.

How much does it cost?

The cost is dependent on the number of pages in your letter and on the size prepaid package that you purchase. Generally speaking, a one-page letter sent within the United States could cost from 76¢ to $1.02 for letters and $1.26 to $1.40 for color postcards, including everything. Full details are available on the Prices page.

Is the developer account really free?

Yes! When you first sign up, your account is set to development mode.  In development mode, your letters will not actually get sent. Rather, your control panel will simulate the posting of letters. You can simulate sending the letter  or develop your application and see how the system reacts.  When you are ready to send your letter, change the mode to production.

What are Production and Development Work Modes

These two work modes determine whether your letters are actually sent out to their destinations or only simulated for free. Using the Development work mode is a great way for simulating what what your letter will look like when received by its recipient. Read more about these work modes.

Do you add your logo to my letter?

NO! We only add serial numbers and 2D bar-codes to the letter for fulfillment purposes. These marks cannot be associated with PostalMethods in any way. We also add a stamp and a bar-code on the envelope. That’s it. Read more about Bar Codes and LetterIDs.

Is PostalMethods HIPAA Compliant?

YES! PostalMethods and its Business Associates are HIPAA compliant. Read our HIPAA Compliance Statement and find How to enhance privacy when posting through PostalMethods.

What does the sent letter actually look like?

See an example below. This is an outside view; the document inside will be exactly the same as what you submit. The PostalMethods logo will NOT be added to your document or envelope (The bar-code on top was added at the receiving end, not by us):

Sample letter

How do I turn my free developer account into a regular paid account?

Login to your account, click Account -> Pricing & Buy. Complete the purchase and turn your user into live mode by clicking User Settings -> Posting and setting the Work Mode dropdown selector to Production.

Can I have multiple users/usernames under an account?

Yes. You can have multiple users (people) working under a single username (login), and you can have multiple usernames, so that each person, department, or web application in your business can review their own posting.

Where can I find your status and error messages?

Processing status code and Web Service error codes are available here.

How long can I view my letters?

Letters are only kept for 45 days.

 

Have a question that isn’t answered in this FAQ?  Email us at support@postalmethods.com for a rapid response.

Send Letters
Securely + Reliably
Send letters securely and reliably from any business application. Use for invoices, quotes, and other important business communications. Enjoy special web-form to postal features and instant notifications.
Simple Process
Easy as 1-2-3
Experience the ease of our streamlined process - developed for efficiency! You submit your document by email or API. We automatically print, collate, insert, and stamp your letter. Your letter is delivered via standard postal service.
Pay As You Go
No Fuss. No Obligations.
Register for free with no obligations! Evaluate the service as long as you need. Once you are ready, set up our user-friendly pay-as-you option to use our service. No fuss. No on-going commitment. Just plain easy!